The Ticketing System extension for Magento 1 is designed not only to save you a lot of time and work.

• Stand out from lots of ordinary stores, provide the best service and build a reputation as a true professional. The well-tailored helpdesk system may become one of the distinctive features of your very store that is not available at the rival shops.
• Make clients stay longer with you while they enjoy the clear communication process. 
• Add to customer level of comfort with the immediate customer service
• Show that you value every customer. Allow guests to apply for support and get a wave of new ready-to-be-satisfied customers.   
• Analyze your audience behavior and take actions according to the data collected.